Privacy Policy
PocketNez (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use our website, how we use it, and the choices you have.
Information We Collect
When you place an order or register an account, we may collect:
- Contact details: your name, email address, phone number and shipping address.
- Order details: the products you purchase and any notes you provide.
- Account details: your email address and an encrypted password.
Payment card details are processed securely by our payment providers (Airwallex and PayPal) and are never stored on our servers.
How We Use Your Information
- To process and deliver your orders.
- To send order confirmations, shipping updates and respond to your inquiries.
- To improve our products and website.
Information Sharing
We only share your information with third parties that help us operate our business, such as payment processors, shipping carriers and email services. We never sell your personal information.
Data Security
We use industry-standard safeguards to protect your personal information, including encrypted connections (HTTPS) across our website.
Cookies
Our website uses cookies to remember your cart and preferences. You can disable cookies in your browser, though some features may not work properly.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Contact Us
For any privacy questions, please contact us at service@pocketnez.com.
Third-Party Sign-In (Google / Facebook)
Instead of creating a password, you may create an account and sign in with your Google or Facebook account. When you do, that provider shares only the following with us:
- Your name
- Your email address
- Your profile picture
- A unique identifier, used solely to recognise your account on later sign-ins
We use these details only to create your account and to sign you in. We never receive your Google or Facebook password, and we never post or act on your behalf on those platforms.
Google Limited Use: our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. We do not sell your data, do not use it for advertising or profiling, do not use it to train machine-learning or AI models, and do not transfer it to third parties except where required to operate this website. Human access is limited to security or compliance incidents.
You may revoke our access at any time: Google at myaccount.google.com/permissions, Facebook under Settings → Business integrations. To delete data already stored on this website, see our Data Deletion page.